The eBike Store, Inc

I just picked up my new Specialized bike, and Andrew was amazing! This is not my first e-bike, but my first from this store. They really train you in how to use and care for your bike, which was not my previous experience with another shop. And even though I've been riding for many years, I learned a lot! The shop guys were also great, putting new bars and extras on at a moment's notice. It was a great bike-buying experience - highly recommend this shop!

Brian was so helpful setting me up with my brand, new, sparkling Specialized! He spent the time needed to provide an in-depth understanding about the vast capabilities of my bike, as well as helped me figure out the best details to add to customize my bike and make it comfortable. I ended riding 30 miles on my bike when I left, even though I only lived 7 miles away. I am so in Love with my bike! Thank you Brian and The Ebike Store!

This was the first new bike I have ever purchased. The experience was excellent. I visited a few bike stores in town, but the service and extreme thoroughness was in a league of its own. It was the attention to the slightest detail (bringing multiple bikes on a test ride to try out), helpful tips, and deep technical knowledge of the inner workings of e-bikes. Since bikes are so mechanical, you buy from a bike shop for service and I feel like I made an excellent choice. Go check these folks out!

Originally called to ask 1 question and spent over half an hour speaking with Andrew. He answered my questions about e-bikes as well as offering up many useful insight and recommendations. I setup an appointment for a test ride and was expecting to meet Andrew and I got Bryan. I didn’t think I could get an employee more passionate and knowledgeable than Andrew but Bryan proved me wrong. Spent an hour learning and test riding a few bikes. Decided to purchase a Specialized Turbo Vado 4 and the bike was ready for pickup in 3 days. Came in for my “New Bike Day” and spent another hour with Bryan going over every detail of my new bike, including how to use the app and how to tune the motor. The e-bike store has top level customer service from passionate and knowledgeable employees with a zero pressure to buy attitude. It’s refreshing and I HIGHLY recommend them!!

I had an outstanding experience at the Ebike store in Portland. Andrew’s dedicated service truly stood out. He spent over an hour thoroughly explaining my new Specialized Turbo Levi Comp Carbon, including care and preventative maintenance tips. He even shared some fantastic ride recommendations, which I greatly appreciated. Jefferson was incredibly friendly, and the store’s atmosphere was exceptionally welcoming, creating a positive and energizing environment. I know they’ll always welcome any questions I may have. Highly recommend this store for all your ebiking needs!

This place is INCREDIBLE. While you can find other shops in Portland that sell similar bikes at similar prices, you will not find this level of service anywhere else. My husband and I bought e-bikes from here, and we could not be happier. This is the most attentive, thoughtful, non-intimidating, and quality bike store I have ever been to. Some highlights-- If you are interested in buying a bike, they will take you on an almost one guided hour test ride, allowing you to really get a feel for the bike. They will answer all your questions while on the ride, and don't assumed any level of knowledge or experience. It allows you to really get a sense for how to best use/operate the bike. -As this is not a commission-based store, I never once felt like I was being pressured or rushed into a purchase. -If you do decide to purchase, they have a super--thorough bike pick up appointment where they go through all care instructions/best practices etc. It's very detail oriented, and extremely empowering to know how to best take care of this big purchase. TL;DR: if you want to buy a great bike from kind, non pretentious, and extremely knowledgeable folks, go here.

Had a great experience buying a hard-to-find model, and even got to test ride it! The staff here are by far the most knowledgeable of the several stores I visited. After looking all over Seattle for a specific bike, I finally found the closest store claiming to stock it was in Portland. I had previously called several bike stores and always had to explain exactly what I was looking for before a confused employee told me they didn't have it in stock. Not to knock other stores, but it was clear they didn't know ebikes as well, and they generally sold only a few specific models. I called The eBike Store, ready to do this same dance again, but when Andrew answered he knew exactly what I was looking for and had it available to test ride. On the day of the test ride, Andrew answered all of my questions and gave me a ton of tips on accessories to buy and how to get the most out of the bike. He was never pushy and didn't pressure me to buy anything, but he listened to how I use the bike (40 mile round trip commute) and helped me find the best accessories for my use. When it came time to pick up the bike, they had done a fantastic job assembling everything. The bike was perfectly fitted, the brakes were properly adjusted, and all the tires I'd purchased had been installed. They even worked with me to store the bike and let me pick it up another day with the SUV I'd rented to get it back to Seattle. I really can't say enough good things about this store. We have fantastic bike shops all over the Northwest, but I haven't found a single one that has the level of ebike-specific knowledge this place has. I'm the type of person that obsessively researches purchases for months ahead of time, and this was the first shop where the staff were knowledgeable enough to answer my questions and make me feel good about the purchase. I bought the bike back in May and have been using it for 4 months now and still absolutely love it.

Just bought my 5th Specialized Turbo e-bike, have interacted with numerous bike shops regarding them. All the shops have been great bike shops that carry e-bikes and have some knowledge. None compare at all to eBike Store. The folks at eBike are true experts. They have so many years of experience, so much expertise, and so much passion for e-bikes there is simply no better place to buy and service e-bikes. Super knowledgeable about Specialized in particular. And they are super friendly and welcoming, not at all snobby, and bend over backward to be helpful. I had the pleasure of working with Andrew and Wake, I’m confident everyone there is awesome too. If you like working with people who are experts at their craft and focused on using their knowledge to provide the best guidance and advice, this is your e-bike store.